PRIVACY POLICY

Africa Flight Solutions Limited

Effective Date: February 15, 2026

1. Introduction

Africa Flight Solutions Limited (“AFSL”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://africaflightsupport.com or use our aviation services.

By accessing our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number, company name)
Flight operation details (aircraft registration, flight routes, crew information, passenger manifests)
Operational preferences and special requirements

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited, time spent on pages, and referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

Processing flight permits and operational approvals with Civil Aviation Authorities (CAAs)
Coordinating ground handling, fuel, and HOTAC services
Managing charter services and aircraft operations
Processing payments and settling airport/navigation charges
Communicating with you regarding service updates, confirmations, and operational changes
Improving our services and website functionality
Complying with legal obligations and regulatory requirements
Preventing fraud and ensuring aviation security

4. Information Sharing and Disclosure

We may share your information with:

Civil Aviation Authorities (CAAs) for permit processing and regulatory compliance
Airport authorities and ground handling service providers
Fuel suppliers, hotel providers, and catering companies
Charter operators and aircraft owners
Payment processors and financial institutions
Government agencies when required by law or aviation regulations
Professional advisors (legal, accounting, and insurance professionals)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Flight operational records may be retained for extended periods as required by aviation regulations and safety standards.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing of your personal information
Data Portability: Request transfer of your information to another service provider

To exercise these rights, please contact us at ops@africaflightsupport.com.

8. International Data Transfers

As an aviation services provider operating across Africa, your information may be transferred to and processed in countries where our service providers, CAAs, or operational partners are located. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionalities.

Types of cookies we use:

Necessary cookies (required for website operation)
Analytics cookies (to understand website usage)
Functional cookies (to remember your preferences)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Africa Flight Solutions Limited

Email: ops@africaflightsupport.com

Support Hotline: +254 106 682 606

AFSL Office Complex

Airport North Road

P.O. Box 49166-00100

Nairobi

Kenya

Website: https://africaflightsupport.com

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Kenya and applicable international data protection regulations. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Kenya.

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Last Updated: February 15, 2026